What do you do when two people in your team simply cannot stand each other? Every few weeks my client has to deal with this exact situation. One member of his team comes to him privately to say his colleague is unprofessional and lazy. Then the other one comes separately to say he can never get a straight answer and that nothing is communicated openly. His plan was to keep the whole thing strictly factual. What was supposed to be delivered, what actually arrived, who said wha

Is your #office looking fuller and fuller these days? Almost hitting pre-pandemic levels? And yet Gallup's 2026 global workplace report, published this month, found that, although physical presence has increased in offices globally, daily loneliness among workers is still a struggle. 5 years after the pandemic, with people back in buildings, the emotional state of the workforce is worse than before COVID hit. #RTO mandates were supposed to fix this. But they didn't. Here's wh

Conflict has a bad rep but it's not actually a bad thing. In fact, when managed well, it’s one of the clearest signs of a high-performing #team. But, that only holds true when leaders handle it with care and structure. The first step in managing #conflict is to recognize it Conflict escalates in predictable stages - from mild tension to open confrontation. Knowing when and how to step in makes a big difference in the outcome. Have a look at the below presentation to see how t